Welcome page Returning Candidate? Log back in! Account Management Specialist Job Locations US-NY-Lake Success Job ID 2024-3368 Category Client Success Posted Date 9 hours ago(8/20/2024 5:30 PM) Type Regular Full-Time Overview

Now is the time to join us! 

 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

 

We are looking for an experienced Account Management Specialist to support the onboarding process for new clients and provide exceptional ongoing service to ensure client satisfaction and retention. This is a great opportunity for someone with a background in Healthcare, Health Insurance, and/or Benefits Administration with a proactive approach and customer focused personality who is looking to advance their career with a rapidly growing organization!

 

Please note: This is a Hybrid position in New Hyde Park, NY.

 

In this role you will wear many hats, but your knowledge will be essential in the following:  

Be a subject matter expert in all products that are offered to clients, including internal processes and regulatory impacts  

Work collaboratively across business functions to ensure customer needs are met 

Monitors on an ongoing basis internal performance to ensure clients needs are being met 

Maintain accurate client records 

Research, access and escalate to appropriate internal expert for client issue resolution 

Work in collaboration with analytics team to analyze trends in data and make benefit recommendations based on trend analysis 

Participate and/or host client meetings as appropriate 

Organize and execute open enrollment strategy, health fairs, and employee education meetings as required 

Support Account Mangers with contract renewal process 

Collaborate with management regarding strategies for renewing accounts 

Provide market and competitive information to management to guide strategic decision-making and market positioning 

Understand and communicate regulatory changes and impacts to clients  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

 

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

3+ years of experience in health insurance, employee benefits, human resources, or healthcare industry 

Experience onboarding new clients and providing account-based service is ideal 

Comfortable working with HR Directors and Executives 

Clear written and verbal communication style and strong collaboration skills

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

 

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

 

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $18.00 to $34.00 per hour. Note that compensation may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.

 

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

 

#WeAreHiring #PersonifyHealth #LI-Hybrid

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