Job Description
We are seeking a dedicated Customer Service/Account Management Specialist who will be responsible for supporting our mid-west sales team and their customers. This role involves interacting with customers via telephone, email, online chat, or in person to provide support and information on our products or services.
ResponsibilitiesInteract with customers to provide support and information on products or services.Collect and enter orders for products.Field customer questions and complaints, forwarding issues beyond knowledge to appropriate staff.Ensure appropriate actions are taken to resolve customer problems and concerns.Maintain customer accounts.Provide timely communications to all internal departments and external customers.Manage and provide solutions to customer inquiries.Initiate and facilitate the customer complaint process.Process returns and issue credit in a timely manner.Collaborate with sales and purchasing to verify requirements are met.Manage order backlog to avoid stock outs.Track and manage customer forecasts.Update system with relevant information collected during customer service activities, including new customer data.Essential Skills2-3 years of customer service experience.Experience working for a packaging company, manufacturing company, or distribution company.Experience with an ERP system (e.g., Macola or similar).Strong Microsoft skills.Professional demeanor with strong attention to detail.Additional Skills & QualificationsExperience in data entry and operation.Experience with payment processingPay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cleveland,OH.
Application Deadline
This position is anticipated to close on Mar 7, 2025.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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