Job Summary

Job Description

What is the opportunity?

Based in Jersey, Channel Islands the Custody Solutions team provides global tailored custody and banking solutions. Our international client base includes traditional and alternative fund promoters, Investment Managers, Private Institutional clients, companies, and institutions.

You will be accountable for the entire client service delivery to assigned clients to add value and to grow strategic client relationships ensuring standards committed to in our Service Level Standards (SLS) are met and where appropriate exceeded. Earn the right to be our client’s custodian of choice, and to act as a corporate ambassador, making contributions to enhance RBCs position and image within the marketplace, clients, regulators and community.

What will you do?

Project work and system enhancement support as determined
/required for the custody solution team.

Rotate across all clients to provide support and cover wherever required within custody solutions.

Ensure all client records are actively maintained and updated in accordance with regulatory and RBC requirements in particular, privacy, KYC, and AML procedures.

Monitor and review day to day service administration for each assigned client in accordance with terms of the Service Level Standards and client expectations.

Administration will entail client query tracking and resolution, execution of unit trust, hedge fund and alternative investments.

Support with transactions, DVP settlement, payments, Foreign Exchange (FX), time deposits, credit facilities, reporting amongst others.

Liaise and negotiate with other RBC departments to provide solutions to our clients to ensure an overall quality service.

Maintain sound and up to date knowledge of RBC Computer systems to effectively support and explain to existing and potential clients.

Ensure a clear client instruction is received at all times and processed in a timely and accurate manner.

Monitor working practices to identify and implement change to create value or eliminate risk.

Play a leading role in introducing to the department new business or related sales.

What do you need to succeed?

Must-have

Strong Banking / Securities experience.

Proven experience of successfully meeting client demands and building strong client relationships.

Proven organisation and time management skills.

Excellent communication and interpersonal skills - written and verbal.

Excellent skills in Microsoft Excel, Word, Outlook, GPBOL Salesforce.

Nice-to-have

Experience in a similar position.

Willingness to undertake relevant securities qualifications.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through coaching and managing opportunities.

Opportunities to work with the best in the field.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Flexible & Hybrid working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

#LI-SS2

Job Skills

Accounting, Business Process Improvements, Customer Service, Detail-Oriented, Ethical Business, Financial Accounting Systems, Financial Recordkeeping, Generally Accepted Accounting Principles (GAAP), Operational Delivery, Time Management

Additional Job Details

Address:

GASPÉ HOUSE, 66-72 ESPLANADE:SAINT HELIER

City:

Saint Helier

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-09

Application Deadline:

2025-01-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.