Are you licensed in commercial insurance and seeking an opportunity to take the next step in your career? Aon is looking for a bilingual account manager to join their growing team. This is a hybrid role with the flexibility to work virtually and/or from our Montreal office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Develop knowledge of client operations and risk exposures. Handle inbound and outbound telephone calls for new and existing business and provide ongoing service support to clients Respond to client and advisor inquiries either by telephone or by email Receive and process client requests and review documentation for routine policy changes, additions, deletions, renewals or cancellations within service level standards. Where required, manage the renewal process, including preparing the renewal documents, presenting to the client for approval, obtaining the binding order, reviewing policy documentation and delivering to the client on time. Provide direction when a claim is reported or inquired upon Cross-sell and expand the existing insurance programs with our clients; develop and manage client relationships to increase penetration sales and cultivate new business opportunities. Follow up for renewal information with advisors and clients Review application information and refer to Insurers where appropriate Ensure understanding of all Aon Facilities, including wordings, endorsements, limits, etc. Enter client and insurer information in an accurate and timely manner Create daily/monthly premium invoicing where required Bring up, as required, complex/difficult customer complaints or inquiries to the appropriate team leader How this opportunity is different This position offers plenty of learning opportunities for inspired candidates. As an Account Manager, you will report directly to the Operations Manager. Skills and experience that will lead to success Fluency in French and English AMF Damage Insurance or equivalent insurance license. 1-3 years of insurance experience CIP, FCIP & CRM desirable General Knowledge of all areas of general insurance coverage General Knowledge of Professional lines is an asset Customer service, presentation, and interpersonal skills Analytical, mathematical, decision making and negotiating skills Proficient in MS Word, Excel and Microsoft Outlook Committed team player How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com. #LI-AM3 #LI-HYBRID 2546189