Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: We are looking for an experienced and highly motivated Account Manager to join our team with a focus on successfully managing existing client accounts. In this role, you will be charged with identifying and closing sales opportunities with the clients you manage, such as contract renewals, up-sells, cross-sells, etc. Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting and account managers with the same urgency Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells, etc. Present products and services information to all accounts Ensure relationships with key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown Set aggressive goals for annual revenue achievement against each account Accurately forecast sales opportunities via pipeline report Monitor and report renewal activity within Salesforce.com Develop and actively pursue list of targeted Key Accounts and create individual plans of action to penetrate these accounts Handle customer renewals to prevent contractual gaps Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion Perform other duties as assigned Ensure customer issues are acknowledged and resolved within 24 hours Here's What You Need: Bachelor’s degree is required (strong academic performance is desired) At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed) Experience selling or managing accounts in SaaS/technology/hospitality space a plus History of exceeding sales goals is highly desired Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services Experience working in the Hospitality industry a plus