POSITION SUMMARY

The Account Manager is responsible for the development and execution of the strategic management plan for one or more National accounts. This includes retention, expansion, sales process execution, account management, business development, ARR attainment and successful Corporate Initiative execution.

 

ESSENTIAL DUTIES OR RESPONSIBILITIES –

Attain revenue targets as set by the sales organization Execute on the retention and growth of assigned accounts Expand and maintain executive-level relationships Develop, document and gain agreement on the national account sales strategy Generate new contacts, leads and opportunities within assigned accounts Maintain a pipeline of qualified, active opportunities and manage them to closure Orchestrate internal and external resources throughout the customer lifecycle Collaborate with Solution Executives and other functional groups on an organization-wide account management plan and oversee its execution Participate in senior-level planning sessions Provide detailed account and renewal plans on all assigned accounts Partner with Success Management for Quarterly Business Reviews

 

SUCCESS METRICS:

Renewal quota attainment NOV quota attainment Strategic initiative achievement Relationship expansion and management Retention (account and product level) Opportunity creation/pipeline growth/management Solution Team engagement Sales leadership engagement Executive engagement Customer satisfaction Forecast accuracy