Account Manager
 

Would you like to be part of a dynamic, interconnected sales team?
 

Are you passionate about building successful client relationships?
 

About our Team

We are a team of dynamic, enthusiastic B2B sales professionals with a passion for higher
education and improving the training and education experience of nursing and
allied health students.
 

About the Role

The Private Sector Account Manager works in tandem with a Field Sales Executive on
retention activities and developing customer relationships. Using solution
based selling techniques, the Account Manager will identify customer needs and
demonstrate the full value of the Elsevier suite of products.
 

Responsibilities

Supporting sales representative in a high-paced environment by delivering excellent
customer service, product presentations and preparing annual reportsNegotiating and communicating with internal and external stakeholders at all levelsMaintaining and supporting adoptions of a print/digital portfolio by your customers
following implementationActing as a trusted advisor to higher education and C-suite professionals by providing
in-depth product insight, support and guidance relating to the curriculumTracking contract renewal status, sales pipeline, leads, and sales cycle using Salesforce to achieve
territory quotaManaging student portals, customer ordering systems, and renew custom packages in
coordination with sales representatives

Requirements

Possess prior experience with account management/customer retention/customer engagement
experience in higher education publishing and/or healthcare salesDemonstrate a passion for driving customer satisfactionDemonstrate effective verbal and written communication skillsPossess experience with customer engagement and driving customer adoption

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits: 401(k) with match and an Employee Share Purchase PlanWellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsUp to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
 

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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