We're seeking a dynamic Account Manager to support the customer relationship during the critical post-sale period, working to maximize customer satisfaction, retention, and growth potential. This position combines strategic relationship management with tactical customer support, requiring both strong interpersonal skills and business acumen. The Account Manager will be a relationship-building expert who thrives in a hybrid work environment, seamlessly transitioning between strategic in-office collaboration and hands-on customer engagement at client sites.
The Role
Serve as the primary liaison for newly acquired customers, ensuring smooth transition from sales to ongoing account managementBuild and maintain strong, long-term relationships with key stakeholders at customer organizationsConduct regular check-ins and business reviews to assess customer satisfaction and identify growth opportunitiesProactively address customer concerns and resolve issues in collaboration with internal teamsIdentify upselling and cross-selling opportunities within existing accountsMonitor account health metrics and implement improvement plans when necessaryEnsure contract renewals and negotiate terms for ongoing servicesPartner closely with the Business Development team to align on account strategiesCoordinate with the Operations team to ensure seamless service delivery and project executionHelp facilitate communication between customers and internal teamsParticipate in ongoing account reviews and strategic planning sessionsTravel to customer locations as needed to provide face-to-face support and relationship building Requirements 3+ years of experience in account management, customer success, or client services, preferably in the telecommunications industryBachelor's degree in business, marketing, or related field a plusProficient with Microsoft Office SuiteProficient in CRM systems and account management toolsExcellent problem-solving abilities and customer-centric mindsetProven track record of managing complex customer relationships and driving account growthStrong communication and presentation skills with ability to engage C-level executivesBackground working with cross-functional teams in fast-paced environmentsDetail-oriented Willingness to travel up to 50% annually as business requirements dictateCompensation & Benefits
Competitive Compensation: Base Salary of $75K - $125K DOEFull Benefits Package Available (Medical, Denal, Vision, Ancillary)401(k) with Company Match!25K Company Paid Life InsurancePaid Time OffPaid WeeklyAbout Us
TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting TAKRecruiter@takbroadband.com.
Salary Description Base Salary of $75K - $125K DOE