Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

 

Why Join Us

 

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

 

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

 

 

We’re proud of our values-forward culture that offers our people:
 

Mission-oriented work

Diverse and inclusive culture

Competitive Compensation & Bonuses

Comprehensive Insurance Plans

Mental and Physical Health Support

Work-from-home flexibility

Fitness Center Reimbursements

Streaming Good time off for volunteering

Wellness workshops

Buddy Program for new HealthStreamers

Collaborative work environment

Career growth opportunities

Continuous learning opportunities

Inspiring workspaces to collaborate and connect with other HealthStreamers

Free employee parking at our Resource Centers in Nashville, Boulder and San Diego

 

 

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

 

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

 

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

 

 

 

Position Information

 

 

Position Overview

The Account Manager is responsible for the development and execution of the strategic management plan for a portfolio of large health system customers. This includes retention, expansion and upsells, sales process execution, account management, business development, ARR growth attainment and successful Corporate Initiative execution.

 

 

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

Attain revenue targets as set by the sales organization

Execute on the retention and growth of assigned accounts

Expand and maintain executive-level relationships

Develop, document and gain agreement on the account sales strategy

Generate new contacts, leads and opportunities within assigned accounts

Maintain a pipeline of qualified, active opportunities and manage them to closure

Orchestrate internal and external resources throughout the customer lifecycle

Collaborate with Solution Executives and other functional groups on an organization-wide account management plan and oversee its execution

Participate in senior-level planning sessions

Provide detailed account and renewal plans on all assigned accounts

Partner with Success Management for Quarterly Business Reviews and product adoption initiatives

 

Success Metrics:

Renewal quota attainment

NOV quota attainment

Strategic initiative achievement

Relationship expansion and management

Retention (account and product level)

Opportunity creation/pipeline growth/management

Solution Team engagement

Sales leadership engagement

Executive engagement

Customer satisfaction

Forecasting accuracy