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If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as an Account Manager, Securities Services (SSV).

Principal Responsibilities

Role Overview

Markets Securities Services provides industry-leading services to corporate and institutional clients worldwide, and is a significant part of the HSBC Global Banking Markets division.

Account Management sits within the SSV platform, and this role has been created to further support the consistent application and on-going delivery of the “Next Generation” of client experience to SSVs’ strategically important client base across products.

Working alongside Client Service Managers and the Client Executives, a primary purpose of the role will be to ensure that we deliver a service proposition that recognizes and adapts to changing client requirements as automation and digitization reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

The role will be critical to the satisfaction and sustainability of our client relationships by helping create and maintain a platform for growth within the sector and ensuring we deliver:

An industry-recognised, best in class account management propositionA fully reference-able client base with limited/zero attrition

As well as overseeing and maintaining the highest levels of service as a core SSV relationship foundation, the role-holder will identify and deliver key differentiators to clients. This will include the utilization of data and new technology, the multiple products and services that complement the SSV offering within the Group and leveraging SSV’s extensive proprietary network - people and market influence.

To do so, the role-holder will be required to continually familiarize themselves with the services SSV offers today and the product roadmap for the future.

Additionally, the role-holder will effectively support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximizing profitability and incremental growth opportunities with clients. In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.

To achieve this, the role-holder will need to forge deep relationships with key stakeholders and manage virtual client teams including from the following business partners:

Client Service ManagementClient ExecutivesOperationsDigital DataClient Sales EnablementProductGlobal Relationship Bankers

Managing relationships with clients and other senior stakeholders throughout the industry will also be key to the success of the role, and will necessitate that client events are planned and attended appropriately and that client feedback and key management reporting is effectively produced and utilized.

In summary, the role-holder will ensure we attain the highest levels of satisfaction, retention and reference-ability of the SSV client base. Additionally, the role-holder will act as the core relationship touch point across SSV products for a select number of clients. Many of the SSV teams, including client management, are virtual and spread over multiple geographical locations, making collaboration with client and internal stakeholders a crucial component of the success of the business.

Duties and Responsibilities

Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client baseCreate and maintain detailed client plans that effectively map the organizational structure and key contact points in the assigned clients Proactive management of non-operational queries, issues and escalations across all products and jurisdictions Conduct and manage service reviews and support ongoing client due diligence of HSBCManagement of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements Client relationship and internal stakeholder managementEstablish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvementsCapture, advocate and drive service improvement opportunities and prioritize change management agendas across the businessManagement of client improvement plansArticulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments Promote client adoption of digital tools and support client to co-service modelIn case of clients where there is no Client Executive assigned, actively perform the activities of the client lead