The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The SMB Account Manager (AM) is a key driver of merchant success, responsible for managing relationships, overseeing account strategies, and identifying opportunities for growth within the SMB segment. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for SMB merchant needs and aligning them with PayPal’s strategic goals.

Job Description:

The Company

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

The Position:

The SMB Account Manager (AM) is a key driver of merchant success, responsible for managing relationships, overseeing account strategies, and identifying opportunities for growth within the SMB segment. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for SMB merchant needs and aligning them with PayPal’s strategic goals.

Responsibilities:Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for SMB merchants and PayPal.Own the merchant account and strategic relationships, positioning themselves as a trusted advisor.Build and maintain strategic relationships with SMB merchants, driving alignment with their goals and PayPal’s solutions.Anticipate future merchant needs through deep insights, fostering alignment and long-term partnership opportunities.Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.Oversee ongoing merchant operations, ensuring a seamless low-touch onboarding experience and a positive customer journey.Manage low-touch integration processes, supporting merchants through self-led integration with on-demand engineering support as needed.Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.Identify and execute growth opportunities through upselling and cross-selling based on merchant needs and usage patterns.Lead churn mitigation, negotiations, and renewal processes to ensure high retention rates.Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations.Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.Advocate for SMB merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for SMB merchants and PayPal.Qualifications:6+ years of experience in Sales and account management, ideally within payments, technology, or financial services industries.Strong understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a plus.Proven success managing high volume and value of multiple accounts, achieving sales quotas through retention, upsell, and cross-sell efforts as well as strategic account plansExperience building and maintaining strategic relationships with key stakeholders, acting as a trusted advisor to align merchant goals with PayPal’s solutions.Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.Solid knowledge of the payments industry, including competitive landscape, market trends, and SMB merchant needs, to shape and refine strategic account initiatives.Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes.Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.