Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add  SUPPORT ROLES ( Sr Manager, Manager, Team Manager, SME) who will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description

Responsibilities:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

Sr Manager:

Bachelor's degree/Associate degree from an accredited college or university.Three years operations and management experience; Process transformation experience required.Experience managing, direct or matrix, project managers, technical resources with span of 100 to 150 FTEs.Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. Must be able to speak, write and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.Must have relevant experience in handling a webhosting and sales account or technical account and sales account.

Manager:

Bachelor's degree/Associate degree from an accredited college or university.Three years operations and management experience; Process transformation experience required.Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. Must be able to speak, write and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.Must have relevant experience in handling a webhosting and sales account or technical account and sales account.

Team Manager:

At least 2 years of experience in similar role.Experience in managing a team of work-from-home direct reports.Experience and knowledge in technical sales.A Bachelor’s degree holder/ Associate Degree Holder.Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issuesStrong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional mannerStrong customer-orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives .

Additional Information

All your information will be kept confidential according to EEO guidelines.