Position Profile: Account Manager 

The Account Manager (AM) plays a critical role in solving business challenges and fostering new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strong relationship-building with key decision-makers and influencers.

Key Responsibilities

Business Development

Identify and pursue new business opportunities within existing and prospective accounts. Build relationships with decision-makers and influencers to expand Ricoh’s market presence. Understand the customer’s environment and uncover business challenges through research and strategic questioning.

Customer-Centric Solutions

Focus on how customers buy, not just what they buy—prioritizing their needs over predefined products or services. Use storytelling to differentiate Ricoh’s ability to transform digital environments. Clearly articulate how purchasing decisions impact the customer’s financial outcomes.

Communication & Presentation

Deliver compelling presentations both in-person and virtually. Communicate effectively with stakeholders at all levels. Qualifications Bachelor’s degree or equivalent experience required. Minimum of 3 years of business development experience. Preferred experience in IT and/or software services. Familiarity with document workflow solutions and processes is a plus. Foundational understanding of P&L components. Strong research and analytical skills to support strategic customer conversations. Proven ability to manage multiple accounts with attention to detail. Knowledge, Skills, and Abilities Demonstrated success in collaborative influence-building. Solid understanding of solution design processes. Brings thought leadership to customer engagements. Excellent verbal and written communication skills. Ability to build and maintain professional relationships with key stakeholders. Keeps current with Ricoh’s offerings and industry trends. Skilled in assessing customer environments and identifying opportunities to expand Ricoh’s services. High learning agility and adaptability. Capable of navigating customer approval processes and cultivating internal advocates. Working Conditions & Physical Demands Primarily office-based with standard lighting, ventilation, and noise levels. Work involves interpreting and applying complex information and data. Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs). Moderate dexterity required for tasks such as typing and using office tools. Travel required approximately 20%, which may include overnight stays.

This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role.