Additional Pay Details 

Compensation Range 

$75,000-$856,000 per Year 

Commission Eligible  

 

The Account Manager (AM) is responsible for solving critical business challenges and cultivating both new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship building with key decision-makers and influencers.

Key Responsibilities

Business Development

Understand the customer’s environment and open new doors with decision-makers and influencers. Generate sales opportunities within new and existing accounts to increase Ricoh’s market share. Identify and solve critical business challenges through research and strategic questioning. Focus on how customers buy, not just what they buy—prioritizing their needs over predefined solutions.

Customer Engagement

Communicate effectively and professionally. Differentiate Ricoh’s value by showcasing how we accelerate digital transformation through storytelling. Articulate the financial impact of customer buying decisions. Develop and deliver compelling presentations both in person and virtually.

Qualifications

Bachelor’s degree or equivalent experience required. Minimum of 3 years of demonstrated business development experience. Experience in IT and/or software services preferred. Understanding of document workflow solutions and processes is a plus. Foundational knowledge of P&L components. Strong research and analytical skills to support strategic customer conversations. Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

Demonstrated success in using collaboration to build influence. Solid understanding of the solution design process. Brings thought leadership to customer engagements. Outstanding verbal and written communication skills. Proven ability to build and maintain professional relationships with stakeholders. Keeps current with Ricoh’s offerings. Ability to assess customer environments and develop strategies to expand core services. Strong learning agility. Skilled at navigating customer approval processes and building internal advocates.

Working Conditions & Physical Demands

Primarily office-based with standard lighting, ventilation, and noise levels. Work involves interpreting and applying complex information and data. Minimal physical effort required; mostly sedentary with occasional walking, standing, bending, and light lifting (under 10 lbs). Moderate dexterity required for tasks such as typing and using office tools. Travel required approximately 20%, which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.