Account Manager Overview

The Account Manager is responsible for solving critical business challenges and cultivating both new and existing customer relationships. This role focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions with their mission-critical goals through relationship-building with key decision-makers and influencers.

Job Duties and Responsibilities Execute business development initiatives. Understand the customer’s environment and open new doors with decision-makers and influencers to generate sales opportunities in new and existing accounts, increasing Ricoh’s market share. Solve critical business challenges—both known and uncovered through research and strategic questioning. Focus on how customers are buying, not just what they are buying—emphasizing their needs over predetermined products or services. Demonstrate excellent communication skills. Differentiate Ricoh’s ability to accelerate digital transformation through storytelling and uncover opportunities aligned with Ricoh’s portfolio. Articulate how buying decisions can impact the customer’s financial position. Develop and confidently deliver compelling presentations, both in person and virtually. Qualifications (Education, Experience, and Certifications) Bachelor’s degree or equivalent experience required. 3+ years of demonstrated business development experience. Experience in IT and/or software services preferred. Understanding of document workflow solutions and processes preferred. Foundational knowledge of P&L components. Ability to research and analyze customer environments to support strategic business conversations. Proven ability to manage multiple accounts while maintaining strong attention to detail. Knowledge, Skills, and Abilities Demonstrated success in using collaboration to build influence. Strong understanding of the solution design process. Brings thought leadership to customer engagements. Outstanding verbal and written communication skills. Proven ability to develop and maintain professional relationships with stakeholders. Maintains up-to-date knowledge of Ricoh offerings. Ability to assess customer environments and develop strategies to expand Ricoh’s core services across the enterprise. Strong learning agility. Skilled in navigating customer approval processes and creating internal sponsors and advocates. Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise. Work assignments are diverse and require the ability to interpret, comprehend, and apply complex material and data. Minimal physical effort required. Work is mostly sedentary but may involve walking, standing, bending, reaching, and lifting or carrying objects typically under 10 lbs (e.g., papers, books, files). Moderate dexterity required for regular use of tools such as calculators, keyboards, and hand tools. Travel required (approximately 20%), which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.