Account Manager The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic relationship building with decision-makers and influencers. **Key Responsibilities** + **Business Development** : Identify and pursue new sales opportunities within both new and existing accounts to grow Ricoh’s market share. + **Customer Insight** : Develop a deep understanding of the customer’s environment, needs, and buying behaviors. + **Solution Selling** : Address known and uncovered business challenges through research and consultative questioning. + **Value Communication** : Clearly articulate how Ricoh’s solutions impact the customer’s financial and operational outcomes. + **Storytelling** : Use compelling narratives to differentiate Ricoh’s digital transformation capabilities. + **Presentation Skills** : Deliver persuasive presentations both in-person and virtually to various stakeholders. **Qualifications** + Bachelor’s degree or equivalent experience required. + Minimum of 3 years of business development experience. + Experience in IT and/or software services preferred. + Familiarity with document workflow solutions and processes is a plus. + Foundational understanding of P&L components. + Strong research and analytical skills to support strategic customer conversations. + Proven ability to manage multiple accounts with attention to detail. **Knowledge, Skills, and Abilities** + Strong collaboration and influence-building skills. + Understanding of solution design processes. + Demonstrated thought leadership in customer engagements. + Excellent verbal and written communication. + Ability to build and maintain professional relationships with key stakeholders. + Up-to-date knowledge of Ricoh’s offerings. + Strategic thinking to expand core services across customer enterprises. + High learning agility and adaptability. + Ability to navigate customer approval processes and develop internal advocates. **Working Conditions & Physical Demands** + Primarily office-based with standard lighting, ventilation, and noise levels. + Work involves interpreting and applying complex information and data. + Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs). + Moderate dexterity required for tasks such as typing and using office tools. + Travel required approximately 20%, including potential overnight stays. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.