Career Development
Competitive Compensation And Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:Tasks:
Collecting relevant data about customer processes to create opportunities and added value for the customer.
Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership
Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy, etc
Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required
Checking the customer's 'Open issue list' and ensuring proper transfer to customer service
Communication about lessons learned and new opportunities on the market
Informing the Customer Service department about the processes and pain points in the current market
Monitor NPS (client satisfaction).
Qualifications
Excellent communicator
Degree in engineering
Strong negotiator: contracts, terms & conditions, quotations
Experience in escalation management
Experience in customer relationship management
Experience within the intralogistics market is a big plus
Fluent in English and Spanish
We offer:
An open culture with colleagues who are passionate about technology.
An organization in which there is room for initiative and consultation.
Training and courses that contribute to your personal development.
The opportunity to broaden your horizons, literally and figuratively!
A competitive salary + bonus