Description Agency in Springfield, MA looking for an Account Manager/Director with over 2 years of experience. Must have agency, client service and strategic planning experience. Requirements • Must possess proven experience in an Account Management role or similar • Familiarity with '3M' and 'ADP - Financial Services' is required • Proficiency in Customer Relationship Management (CRM) systems • Demonstrated ability to use Management Systems effectively • Must be proficient in Microsoft Excel and 'About Time' software • Knowledge of Billing Functions is compulsory • Must have experience in Campaign Planning • Strong communication skills, both written and verbal, are essential • Exceptional customer service skills are a must • Must have a solid understanding and experience in Account Management Innovation starts with people.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .