Job Title:

Account Manager

Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

You Will

Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectivesEvaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teamsUtilize data to successfully remediate customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and effectively handle objections Work with multiple stakeholders, building effective relationships with decision-makers at all levelsResponsible for managing sales territory and achieving monthly quotasNegotiate skillfully in tough situations Identify risk and barriers to success; develop contingency plans when necessaryIdentify opportunities for additional product or service sales Use data to help influence buying/renewal process

You Have:

4-5 years working in an account management environmentExperience working with Salesforce.com (or similar CRM) and Microsoft Outlook, PowerPointDemonstrated ability to effectively communicate in a fast-paced environment while developing positive relationshipsProven track record of success in sales or account managementPassion for exceptional customer experience and salesAptitude to learn and optimize new technology and dataProblem-solving skills Excellent verbal and written communication skillsDemonstrated ability to prioritize and multi-task in a time-sensitive environmentExecute high level of independent judgement and critical thinkingDemonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short-and long-term consequencesProfessional and polished demeanorExperience in high volume calling preferred

Our Benefits/Perks:

Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

Paid Time off

Birthday Time Off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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