Role: Account Manager 

Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH

Working Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours)

Salary - £26,000 - £30,000 DOE + Commission 

Due to continued growth within Radius the successful applicant will report directly to the team lead and play a key role in supporting Radius ambition to significantly grow Telecoms accounts in NI/Ireland. We are looking for a account manager's who are passionate and driven to succeed. The successful candidate will look towards future development within the role and progression opportunities offered within Radius.

The role …

The role of Account Manager - Telecoms is really important to us. You will be responsible for a high quality of service provided to customers through consistent adherence to processes and procedures.

 

Your responsibilities day to day will be…

Deliver a proactive Contact Strategy to customer baseDeliver a proactive review strategy for all customer base Drive upselling and cross-selling within customer base, including the build of a sustainable pipelineDeliver a retention strategy to help reduce churn in line with expectationsDemonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new salesDemonstrate ability to provide accurate business reporting in line with Line Manager guidelines and timeframesHave a positive attitude toward customers in all interactions and establish positive rapport 

 

What experience / skills are we looking for?

Excellent communications skills both oral and writtenAble to demonstrate a professional and proactive approachKnowledge and experience in dealing with customer queries and issues and the ability to bring to a satisfactory resolution.Proven account management experienceTelecoms experience in a B2B or B2C campaign desired but not essential 

 

What can you expect of us?

A friendly culture that mirrors our proposition to our customersA fast-growing organisation that defines itself as being agile and innovativeA drive for continuous improvement, which you will be empowered to get behind from day oneA commitment to building a working environment that values inclusivity, innovation, agility, and drive.An accessible and approachable Senior Management team

 

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. 

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

Broadband , Operations , Telecoms , Provisioning , Fixed Line , Telco , Telecommunications , Client Services , Customer Service , Administration , Admin , Customer Care , Account Manager , Account Management