Account Manager Job ID 198902 Posted 21-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Wilson - North Carolina - United States of America Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. **About the role** As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies. **What You’ll Do:** •Provide formal supervision to employees. Monitor the training and development of staff. Conduct •performance evaluations and coaching. Oversee the recruiting and hiring of new employees. •Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. •Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them. •Assist with the coordination of resources needed to service projects and build strategic operational plans. •Responsible for the management of sales, and relationships with small to medium-sized clients. •Identify new sales opportunities and improvements within existing accounts. •Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management. •Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. •Serve as a point of contact for key systems and processes for projects. •Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations •Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. •Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. •Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** •Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. •Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. •Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. •Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. •Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. •In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. •Extensive organizational skills with a strong inquisitive mindset **Why CBRE?** We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values—they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities. equal-opportunity. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)