Summary Job title: Account Manager Job ID: 202580680001 Department: Seattle - SEC Location: WA-Seattle Description Summary: We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization. Reports to: Branch Manager Minimum Qualifications: + Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well + Computer proficiency is required + Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential ADDITIONAL PROFICIENCIES + Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency + Must have stellar communication skills, both written and verbal + Must be organized, possess strong problem-solving skills + Must show initiative, self-motivation, perseverance Preferred Qualifications: + Bachelor's degree in related field + OR 2 years industry experience Working Conditions: Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air. Supervisory Responsibilities: No Essential Job Functions: + Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day. + Write up customer orders, engage in pricing and availability discussions. + Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs. + Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives. + Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship. + Provide customer service to walk-in retail customers; handling cash/credit sales transactions. + Telephone sales support – answer customer questions, take orders, give directions, route calls, take messages. + Prepare/pick sales orders in support of the warehouse team. + Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom. + Other duties as assigned CED is an Equal Opportunity Employer - Disability | Veteran Compensation Range: The compensation range for this position is $25 to $25 hourly. Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care + Long Term Disability Insurance after 25 months + Life Insurance at 1X your annual salary + 401(k) (18 or older) + Paid Sick Leave - accrue 0.0347 hours per qualified hour worked, up to 72 hours annually, usable after 90 days + Paid Holidays - 9 days each year + Paid Vacation - accrue 0.03847 hours per qualified hour worked, up to 80 hours annually + Paid Pregnancy & New Parent Leave + Health Savings Account (HSA) and matching + Dependent Care Flexible Spending Account (FSA) + Teledoc