Account Manager
The Opportunity
QBE Europe which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. A pivotal role within the Distribution Practice to support the strategic planning and execution of business development in the market, establish new and maintain current relationships with a Broker panel, ensuring a heightened and professional market presence is maintained.
We have an exciting, newly created Account Manager role within our UK Distribution team, a pivotal position to support the strategic planning and execution of business development in the market, establish new and maintain current relationships with a broker panel. Focusing on Retail business, this role will have multi-line exposure across several of our key UK product lines including, Casualty, Property and Motor. Regionally, the role will focus on looking after West Midlands with a market-facing and underlying strategic focus as you develop existing relationships to increase our underwriting reach. This is very much a partnership role with our Underwriting, who will bring their own experience and expertise to support your efforts in exploring new client relationships.
Your new role
Support the development of strategic broker accounts locally, to strengthen broker relationships and improve visibility of broker portfolio/new business opportunities in the Region. Ensure the development is in line with UK Strategy
Liaise with your Broker panel to understand their strategy and plans. Formulate Account Plans, in line with wider QBE UK broker strategy, to develop a joint plan between both broker and QBE.
Monitor and report on progress of the broker plans to ensure on target and identify any areas of underperformance. Manage and deliver Account Plan targets in New Business, retention, rate and customer satisfaction.
Ensure all broker leads are maximised by engaging/communicating effectively with appropriate stakeholders and updating relevant CRM. Where appropriate drive to completion. Extract and share MI data and use to influence business decisions considering the Broker Account plan.
Prepare information for Broker meetings and update CRM with relevant outputs
Build and maintain strong relationships with internal and external stakeholders including customers and brokers, to support constructive, mutually beneficial relationships.
Work with stakeholders across the business to ensure delivery of business plan and generate solutions where barriers to achieving business plan
Where appropriate attend industry forums/events to support distribution of QBE products and services.
Network internally and externally to promote the interests of QBE EO and to learn from others. Contribute to opportunity and knowledge sharing culture.
Build and maintain the market reputation of QBE
About You
Previous experience of commercial insurance broking practices, whether in a direct account management or underwriting related role
Experience of commercial underwriting lines, including one or more of Casualty, Property, Financial Lines, Motor etc.
In depth experience of market analysis and development planning
Experience in leading initiatives to successful outcomes
Good knowledge of insurance industry and regulatory environment
Excellent communication and interpersonal skills with the ability to influence and negotiate
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Analytical Thinking, Anti-Bribery (Inactive), Communication, Critical Thinking, Customer Service, Distribution Management, Innovation, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Revenue Growth, Risk Management, Stakeholder Management, Team DevelopmentHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.