Do you thrive in managing and nurturing B2B accounts? Are you skilled at boosting sales within those accounts? If so, we’d love for you to consider joining us at City Wide! As the nation’s premier management company in the building maintenance sector, City Wide offers innovative solutions to various challenges our clients encounter in their facilities. We’re on a mission to create a positive ripple effect that benefits the people and communities we serve. Our Core Values include honesty and integrity, professionalism, care, and teamwork. If this resonates with you, we invite you to apply and be part of our team! Objective The Account Manager or what we call the Facility Solutions Manager is responsible for retaining the business of their assigned clients by meeting and exceeding expectations. This position provides field support including training, guidance with starting new clients, inspections of contractor performance, and compliance with client requirements. They will also troubleshoot customer requests/complaints, coordinate site visits, and develop long-term relationships with clients and contractors. Additional responsibilities include selling non-janitorial services, negotiating contracts, procuring supplies for clients, and ensuring high client satisfaction. Essential functions + Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide Facility Solutions and/or products. + Formulate and manage an effective service strategy and schedule tailored to each client. + Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. + Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. + Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. + Supervise and direct Night Compliance Operations Managers; ensure the client’s strategy is executed and all services are performed correctly. + Ensure adequate (internal and external) staffing needs to service clients. + Promote the sale of, procure, and monitor supplies for clients. + Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise. + Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. + Schedule each non-routine activity in client facilities using Outlook. + Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. + Notify Sales Executives of potential accounts in your territory, especially new construction. + Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received. + Communicate client survey responses to the Director of Operations, Night Managers, and Contractors. + Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. + Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. + Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. + Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. + Participate and be present in monthly IC paydays. Requirements Position Requirements + 3+ years track record of success in a client retention role, with goals and metrics to support. + High School diploma required; bachelor’s degree highly desirable. + Highly detail-oriented and excellent follow-through on commitments. + Positive and outgoing personality; great at building relationships. + Excellent verbal and strong written communication skills. + Proficient in Microsoft Office and knowledge of CRM database. + Must have reliable transportation and the ability to travel on a daily basis to client locations. Preferred: + 3-5+ years of sales and management experience in building maintenance, facility management or equivalent experience. + Bachelor's Degree This is a Safety Sensitive Position: + The selected candidate will be required to pass a pre-employment drug screening and background check. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Benefits + $50,000 Base Salary + Commissions + Bonuses- OTE of $100,000 + + Health insurance + Paid time off + Dental insurance + Vision insurance + IRA 3% matching + Life insurance + Disability insurance + Mileage reimbursement + Paid training + Flexible spending account