Kuala Lumpur, MYS
3 days ago
Account Manager
**Overview** **KEY RESPONSIBILITIES** **Leadership:** + Build positive and collaborative relationships both within the direct team and across the wider business + Build productive relationships with external partners inc. suppliers & partner agencies + Inspire, motivate and mentor broader teams to get to business oriented and creativce content and social solutions on client briefs + Positively and proactively support on new business and pitch opportunities + Responsible for the line management, development and overall quality and delivery of work by the broader Chemistry team, along with the Chemistry Business Head + Skilfully manage up to Sr Teams, seeking support and advice **Clients:** + Nurture and impact influential senior client relationships through effective communication and by taking the time to understand their working styles + Demonstrate a deep understanding of our clients’ business and brand + Direct effective client meetings, setting the agenda, tone and desired outcome + Utilise data from internal and client surveys to strengthen client relationships and inform healthy challenge to get to the best outcome for our clients + Proactively reach out to clients with new or interesting information and ideas **Culture:** + Lead from the front, role modelling our agency values and contributing to our culture + Play a leading role in cultivating a collaborative, insightful and social first culture within the agency + Champion a feedback culture within the team by creating opportunities for two-way feedback + Seek inventive solutions to problems with a focus on doing the right thing (asking for support if needed) + Develop proactive ideas and initiatives for clients and the agency **Commercial:** + Identify opportunities to deliver incremental and profitable growth for the agency + Contribute to accurate scoping and costing of social projects + Accountable for frictionless financial process with accurate and timely billings and expenses + Ensure accurate and consistent weekly completion of timesheets for themselves and for their team + Demonstrate excellent time management skills to work effectively and efficiently across multiple projects **KEY REQUIREMENTS** + A diploma/Bachelor's degree in Marketing/Advertising/Communications + Strong project management skills and keen understanding of creative development process and budget control + Minimum 4 years of relevant experience in managing campaigns in an integrated agency environment handling B2B marketing/branding + Proven track record in growing accounts, winning new business/pitches + Strong understanding of how mobile is affecting the retail space and overall consumer journey + Experience in consumer electronics/FMCG/IT retail projects is preferred + Demonstrated proficiency in written and verbal communications skills in English + Dedication to clients and team colleagues + Ability to produce under pressure and management of timelines and production + Experience working in an integrated agency environment **Responsibilities** + Partnership with existing clients and extension of client base to agreed Client Partnering strategy + Best in class client relationship building, proactive, ‘can do’ attitude and seamless implementation + Take responsibility for development, delivery and evaluation of projects working in conjunction with all functions + Establish alternatives for brand/marketing communication and advertising strategy + Drive the development of new marketing communication and advertising strategy for products and programmes as well as the creation of new alternative offline revenue streams + Regularly assessing performance of existing programs/solutions and finding new methods for increasing yield + Liaising with product marketing teams to identify marketing opportunities + Working with creative to create marketing strategy roadmap for brands that meets new revenue targets + Developing successful market proposition, pricing and go-to-market strategies for these new commercial products/program + Creating all relevant go-to-market collateral and communication programs to support new product/program launches + Responsibility for key process improvement projects as agreed with Account Director (e.g. Creative briefing process, financial tracking etc) + Ensure account and project management are continually aligned + Provide timely and consistent communication to account director and team about project status, profitability and people + Develop strong relationships with all other parts of the business and raise profile within the agency + Provide team with broader industry knowledge and specialism + Collaborative partnerships with Project management team + Identify continuously client’s needs and establish/present initial strategy alternatives accordingly + Carry out shared values faithfully and play as a role model for junior members + Present clear instructions, guidelines and prompt review to junior members + Develop new clients and competition PT; support to create opportunity for competition PT + In-charge of financial performance (P&L target) management; in charge of managing client’s billing and profit targets, and closely observe client’s financial security and report results + Active participation in monthly team finance meetings in partnership with budget controller **Qualifications** + A diploma/Bachelor's degree in Marketing/Advertising/Communications + Strong project management skills and keen understanding of creative development process and budget control + Minimum 4 years of relevant experience in managing campaigns in an integrated agency environment handling B2B marketing/branding + Proven track record in growing accounts, winning new business/pitches + Strong understanding of how mobile is affecting the retail space and overall consumer journey + Experience in consumer electronics/FMCG/IT retail projects is preferred + Demonstrated proficiency in written and verbal communications skills in English + Dedication to clients and team colleagues + Ability to produce under pressure and management of timelines and production + Experience working in an integrated agency environment **Additional information** + Generous leave entitlements, including birthday leave, rest day and family care leave. + Office closure for World Mental Health Day 10th October. + Additional Company closure for all 4 major festive Celebrations + Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care. + Life and personal accident insurance and group hospitalization and surgery. + A hybrid working schedule and with Friday disconnects. + Rest Relax & Recharge - office closure last week of December every year. + Phone Allowance
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