Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different. The Account Manager for Commercial Business serves as the primary point of contact for assigned accounts. What you’ll do as an Account Manager: + Act as the main point of contact for assigned accounts + Ensure an outstanding customer experience from moment of inquiry through final delivery and collection of payment + Build strong customer relationships, rapport, and trust to maintain existing business and acquire new business + Be the voice of the customer, communicating timely, effectively and positively ensuring their needs are met with a focus on continuously improving the customer experience + Collaborate timely and effectively with internal departments (supply chain, master scheduling, production, warehouse) to ensure all customer requests are fulfilled. Resolve concerns, tracking processes and resolutions + Attend productions meetings as scheduled, communicating customer need and supporting production for customer success + Attend customer meetings as scheduled, documenting needs and ensuring understanding of incoming work, jobs in process and risk to schedule + Ensure the quotation process is followed with timely turnaround to customer expectation + Produce/update/deliver daily/weekly/monthly updates on projects and customer status as required + Responsible for tasks associated with the customer order process such as customer PO acknowledgment, customer shipping, invoicing, billing, etc. + Ensure production work processes are documented and followed for assigned customers (job tickets entered, raw material ordered, shipping protocols, etc.) Attends and facilitates meetings (both internal production meetings and customer-facing meetings) to document needs, track work in progress, address risks, and ensure alignment on project timelines. + Collaborate effectively with (key business partners and leadership to achieve optimal financial results + Build, develop and maintain effective functional and cross-functional relationships with internal and external business partners We’re looking for an Account Manager with: + Bachelor’s degree preferred in business management. + 5-7 years of successful externally facing account management, customer service or similar role in a high volume, fast paced manufacturing company. Business to business preferred. + Experience with quotation processes and calculation tools. + International experience desired. + Strong interpersonal skills with the ability to communicate effectively in English (both verbally and in writing). + Strong presentation skills for both internal and external audiences. + Strong negotiation skills to achieve favorable outcomes. + Self-motivated with a demonstrated drive for success. + Highly organized, able to multitask, pay close attention to detail, and meet deadlines. + Proficiency in Microsoft Office (Excel, Word, Outlook, and PowerPoint). + SAP or ERP experience is a plus. + 15% Travel. Benefits a Customer Account Representative Can Expect from Cartamundi: + Competitive pay + Climate controlled facility + 401(k) with company match + Health, dental, and vision insurance starting day one + HSA (Health Savings Account) and FSA (Flexible Savings Account) + Life insurance + Short-Term and Long-Term Disability + Paid time off + Tuition reimbursement + Employee discounts on daycare, gym memberships, travel, and much more Physical requirements and working conditions: Our manufacturing Plant is comprised of enclosed office and manufacturing space. This position requires: + Move throughout entire facility to attend to various issues, service customers and attend meetings + Work effectively in teams with strong communication skills and ability to facilitate + Perform sedentary work on various computer systems. + Required to be on-site 5 days per week + Role will operate during standard business hours but depending on the location of the customer base and during peak periods, some flexibility may be required to handle customer inquiries outside of regular business hours + This Account Manager position is located on-site in our East Longmeadow facility. Apply today and discover the magic of making a difference at Cartamundi! Cartamundi does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS dhs.gov/e-verify (file:///C%3A/Users/Christina.Matias/AppData/Local/Microsoft/Windows/INetCache/Content.Word/dhs.gov/e-verify) . Candidates must be 18 years old to work for Cartamundi. No agencies please. No sponsorship available. About Cartamundi: At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences. We are a worldwide leader in playing cards and in “play” solutions. Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands. At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day. As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different. We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.