Account Manager FM NA Location: Casablanca, MA, 507 20390 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role + The key account manager role is responsible for delivering sales volumes and profitability for the FM business in North Africa excluding Morocco, through hunting and building a new customer base, managing and growing sales to existing customers and driving customer relationships and satisfaction. The role operates within the Business Unit Sales & Marketing strategy and the specific market sales strategy and guidelines, to plan, organize, direct and control all activities for a group of key customers to achieve medium- and short-term commercial results as expressed in volume, margins, customer profitability, market share, etc. + The incumbent is expected to be experienced, and mature, have strong communication skills and ability to maneuver within a matrix organization to drive volumes and profitability. Key responsibilities include + Hunt for and develop new customers, new products and new opportunities in assigned markets; maximize volumes, sales margins and customer profitability + Develop and maintain new and existing customer relationships + Be in front of potential customers to present solution-selling ideas, value propositions and a full product portfolio + Research and analyze market/industry developments (including pricing, availability, quality, and new products/ trends) to prepare compelling customer proposals based on up-to-date market data + Work closely with Customer Service to follow up on the delivery of goods to customers, and A/R on time. + Manage the planning of resources (budget, forecast, expenses, etc) + Collaborate with R&D to develop new recipes and/or adjust old recipes to optimize the portfolio to meet customer demands. + Communicate with internal departments (R&D, QA, production, logistics, finance, etc.) to ensure that NPI and sales commitments can be properly executed. + Scope: Geography/ Segment: Algeria, Tunisia, Malta, Mauritania, Libya About you + Bachelor's degree, preferably in Business Commercial subject or Food technologist or equivalent; Master's degree preferred + 8+ years of relevant experience in a commercial B2B environment, preferably in a multinational company in the food industry or FMCG; knowledge and experience of food ingredients/chocolate industry is a plus + Solid understanding of working with large food manufacturers/ industrials + Demonstrated track record of hunting and building sales portfolio + Fluent in Business English; the Native language in a specific country is an added advantage + IT Skills in the MS Office and Google Suite + Strong communication and negotiation skills + Solid understanding of account management + Strong commercial acumen and understanding of basic business finance + Good operational experience in coordinating with cross-functional teams toward fulfilling customer needs At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .