Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities Make sales calls and presentations to customers of all sizesManage business relationships and entertain customersWork in a team setting to accomplish goalsCreate service solutions for customers' unique business problems, and initiate pricingIdentify customer challenges; develop and implement solutions to create opportunitiesComplete itinerary and call report as required by Company guidelines and IRS regulationsAssist in collection process and cargo claim prevention, as neededMaintain a positive, customer-focused attitude in a highly intense environmentNegotiate service requirements and prices; establish service packagesMaintain accurate territory account information in ArcBest databaseConduct calls and face-to-face meetings with customersObtain and develop new accounts utilizing Company techniques and methodsConduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market shareCollaborate with customers, front-line management, and various ArcBest departmentsInteract with all employees and customers in a professional and courteous mannerMonitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needsDevelop sales strategies and a comprehensive understanding of customers' business modelsComplete monthly sales audit reports and expense reports, as company guidelines requireAggressively pursue customers using networking, social media, customer referrals, etc.Maintain and grow expertise of ArcBest service offeringsExhibit excellent customer serviceOther duties and projects, as assigned
Requirements
Education:Bachelor's Degree, preferredRelevant experience will be considered.Experience:Transportation industry and related sales experience, preferredComputer Skills:Proficient in Microsoft Office Suite.Certifications:Current and legal driver's license to operate motor vehicle.Additional Requirements:Knowledge of business solutions, competitors, and decision makers, preferredKnowledge of ArcBest company policies, services, computer systems and services capabilities, preferredCompetencies:Addressing Customer NeedsCross-SellingNegotiatingPerseverance and Follow-ThroughProblem SolvingRelationship ManagementSales Closing and AgreementsSelling
Other Details
Work Hours:Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.Travel Requirements:Minimal (0%-25%)Compensation:This is a salary position paid biweekly.Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.