As an Account Manager II (Customer Service) - Cebu in Consumer & Community Banking wherein the position is a key member of the Customer Service Cebu Leadership Team overseeing our Retail Ops.

Job Responsibilities: 

Provides coaching and development plan for direct reports (Team Leaders) Ensures Team Leaders are meeting work objectives in an efficient, thorough and productive manner. Ensures employee compensation is reflective of performance, experience and contribution. Responsible for creating, implementing and validating strategies and initiatives to achieve business objectives. Builds and maintains relationships with key Chase partners. Reviews results regularly and identifies procedural and operational changes to improve performance. Maintains open and honest communication with employees to facilitate career development and seek feedback. Identifies consistently and implements strategies for ongoing improvement. Ensures consistency and alignment on the operational system/ procedures established by the business.

Required qualifications, capabilities and skills: 

Bachelor's Degree, MA degree or units would be an advantage Three or more years direct team lead or supervisor experience in a robust operations environment Strong analytical skills, ability to set and achieve challenging goals Excellent interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects Superior verbal and written communication skills Tact and good judgment in confidential situations and proven experience interacting with senior management and customers Ability to meet deliverables and function calmly in situations of high stress and tight timetables. Ability to think independently, assess risk and controls, and make calculated risk based decisions in a timely manner