Join a Winning Team and Help Businesses Thrive

LexisNexis Risk Solutions is a leader in helping businesses of all sizes grow revenue, improve efficiency, and enhance customer experience. We do this by providing innovative solutions in anti-money laundering, identity verification, fraud mitigation, and customer data management.

About the Role

As an Account Manager, you'll play a pivotal role in building relationships with our clients, understanding their needs, and exceeding their expectations. You'll develop and implement customer success plans to drive product adoption and retention. By collaborating with our sales and product teams, you'll ensure a seamless onboarding experience and ongoing client satisfaction.

Here's what you'll do:

Build strong, lasting relationships with clients and become a trusted advisorDevelop and execute strategic plans to maximize customer successCollaborate across departments to ensure a smooth customer journeyIdentify upsell and cross-sell opportunities to expand client valueProactively address client concerns and maintain high satisfaction levelsGather valuable customer feedback to inform product development

We're looking for someone who:

Has a proven track record in account management (+5yrs)Thrives in building and nurturing client relationshipsPossesses excellent written and verbal communication skills in EnglishIs a strategic thinker with a problem-solving mindsetEnjoys working collaboratively in a fast-paced environmentIs a results-oriented team player with a passion for client successHas a deep understanding of SaaS or technology productsIs proficient in CRM software (Salesforce experience a plus)

Ready to make a difference?

Join our team and help businesses achieve their goals with powerful risk management solutions.

Learn more about LexisNexis Risk Solutions and our collaborative work environment here.

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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