Williams Lea is hiring for an Account Manager for our Miami office to work Monday to Friday, 8:00 am to 5:00 pm!
 

Pay: $80,000–$95,000/salary

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

401k Retirement Savings Plan Including Employer Match

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short-term & Long-term Disability

Healthcare & Dependent Care Flexible Spending Accounts

Domestic Partner Coverage

Commuter Benefits

Legal Assistance

Employee Assistance Program (EAP)

Additional Employee Perks and Discounts

Job Duties:

(* denotes an “essential function”)  

Establish the quality of service delivery across their portfolio of accounts 

Implement standardized processes for all aspects of operations 

Track operational controls and ensure management information reporting requirements are fulfilled 

Accomplish action items from account plans 

Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services 

Follow delegations of authority for operations team  

Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting 

Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback 

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality 

Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services 

Have a strong knowledge clients’ businesses and the impact of our services 

Manage overall performance metrics of accounts/departments against contract/target  metrics 

Provide team with clear communications regarding target metrics/expectations and support their achievements  Escalate  operational, compliance and financial risk areas 

Manage the selection, induction, development, retention, motivation and performance of direct reports 

Establish a structured succession plan for key roles 

Support new business implementation 

Cascade key business and organizational messages down to the associate level, per the appropriate channels  

Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement 

Ensure that operational processes stay within agreed upon budgets and timelines 

Provide training and development opportunities and serve in mentoring role for his/her direct reports 

Compilation and issue of monthly client billing 

Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork 

Job Qualifications:

A Bachelor’s degree or equivalent experience is required 

Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment 

Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations 

Excellent client service skills with a service-minded approach towards the client 

Proven experience in the delivery and management of complex multi-service solutions for clients  

Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L 

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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