CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.
Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Acentra is looking for a Technical Account Manager (SaaS) to join our growing team.
Job Summary:
This position serves as the day-to-day facilitator of operational activities for the assigned contract or program, assuring operational tasks are performed in accordance with service level agreements and assisting with managing the communication channels associated with internal and external stakeholders allowing for timely request fulfillment, aligned operational expectations, and synchronized awareness of operational status for the contract.
Job Responsibilities:
Develop and strengthen relationships within a client program for the client. Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements. Serve as subject matter expert to clients by providing product functionality training and service information associated to the applicable division. Demonstrate the impact of the company’s services for cost reductions and operations improvements. Speak regularly with clients to provide operational updates, product updates, technical support and other account-related reports. Work directly with operations team to ensure adherence to contract requirements and SLAs. Track progress towards deliverables and operational milestones to provide weekly updates to management for review. Prepare and maintain monthly operational reports required for delivery to client based on contract performance in operational areas associated with the management of the contract. Provides billing information to finance department to ensure accurate and timely payment from clients. Responsible for gathering information associated with business requirements and proposals for client and presenting the information to the company’s management for pricing strategy. Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client. Facilitate the implementation process, connect operations, finance and clinical areas to the new client. Serve as key member of the implementation team, acting as implementation manager as needed. Work directly with account management team to identify up sell and new business opportunities within current client base. Develop and strengthen relationships within the pharmacy related program for the client. Identify current and future service requirements by establishing personal rapport with key individuals who understand service requirements.