Title: Account Manager

Synonymous Job Title: Sr Account Manager
Location: Remote in US, preferably Mid-Atlantic and upper Northeast region.

Overview:
Expand existing relationships within assigned accounts; broadening the footprint, reach, and value-add impact for our customers and clients. Blend of a net new hunter and key account manager opportunity.
 

Seeking successful, experienced, character-driven, strategic Account or Client Executives with previous supply chain management software solutions sales experience at the enterprise-level ($2B annual revenue and above) to sell world-class software solutions within the Manufacturing industry, specifically within Life Sciences | Med Tech. This role is a trusted advisor to our current and prospective valued customers.

Scope:

Virtual-based opportunity: Ability to travel 50% or more within the U.S. Preferred locations: Northeast US

Core responsibilities include driving 3x pipeline coverage on a 4 quarter rolling sales outlook by confidently representing the Blue Yonder products and portfolio of offerings.

Responsible for developing executive and working-level relationships with assigned accounts, focused primary on the finance, supply chain and IT divisions.

Align with the core values of Blue Yonder included in a trusted advisor, consultative selling relationship with our customers.

What you’ll do:

Determine and execute the strategy and sales processes for the allocated customers.

Develop and deliver compelling value propositions based on ROI cost/benefit analysis.

Develop and foster a strong relationship as a trusted advisor to customers.

Foster positive relationships with the wider sales organization.

Identify and utilize appropriate internal resources to engage in sales cycles.

Identify business plan and strategy, key decision makers, key performance indicators, and budget constraints within each sales cycle and plans and executes appropriately.

Maintain accurate, comprehensive and updated deal information within Salesforce.com.

Achieve / exceed quota targets annually. These will be described upon contract value.

Actively understand each named customer’s technology footprint, strategic growth plans, technology strategy and its competitors to remain updated on key industry trends and issues impacting the customer or prospect.

Conduct weekly customer discovery sessions to gain valuable insight at prospect accounts.  Construct and deliver innovative customer presentations to position Blue Yonder solutions which can help them achieve or exceed their goals.

Deliver Blue Yonder’s unique value proposition to prospects.

Understand Value Engineering (VE), benchmarking and ROI data and how they support the customer’s decision process. Work with Sales and VE to deploy tools effectively.

Possess a humble, hungry, and smart approach to selling that translates to a consultative sales approach.

What we are looking for:

High comfort level and presence with senior executives.

Bachelor’s degree and 8+ years' large software company experience with success selling enterprise-level, complex software sales.

Supply chain management solutions + license and services experience. Cloud and ERP sales experience is a plus.

Proven quota attainment record ($2M annual quota achievement and above).

Proven experience selling Consulting, Cloud and Education Services ($200K and above).

Experience in a team-based selling environment.

Exceptional presentation, facilitation, communication and negotiation skills.

Experience and success in selling high value, long lead time enterprise solutions software ($500K and above and 6 months in duration for individual transactions).

Experience and success selling Implementation consulting services ($200K and above).

Proven sales quota attainment track record ($2-3M annual quota achievement and above).

Proven new business development skills.

Outstanding presentation, facilitation, communication and negotiation skills.

Outstanding customer-focused Account Management skills.

Key Accountabilities:

Create and define sales opportunities through key stakeholder engagement and needs identification 

Prospect & Qualify: Conducts research to gain a deep understanding of the evolving industry landscape and customer strategies, to identify and qualify opportunities in current accounts; prioritizes opportunities across accounts based on total potential, likely profitability, and probability of success; proactively pursues opportunities with focus, drive, and persistence 

Define Needs & Conduct Demos: Identifies key account stakeholders and understands the influence each stakeholder has on purchasing decisions; collaborates with internal experts to help identify needs and shape solutions; conducts demos and meetings that may include client discovery, presentations, pitches, etc. 

Shape Solutions and Communicates Value: Leverages diagnosis of customer business needs and matches with Blue Yonder services, drawing on technical expertise when necessary; uses in-depth knowledge of all Blue Yonder’s offerings to communicate in a compelling way that matches customer needs,  provides proof of value, and differentiates the organization from other providers

Propose, Negotiate, & Agree: For additional business within existing customers, leads the response to Requests for Proposals (RFPs) including presenting insights and recommendations to senior leaders, drafting quotes, negotiating contracts, and constructing compelling value propositions; sustains focus and contact on the customer to facilitate a positive decision and ensure that the contract is agreed upon to the satisfaction of both parties

Coordinates with Account Executive and Customer Success Manager to implement agreed solutions 

Setup & Onboard: Proactively leads account transition process from Account Executive; leverages key customer needs and insights from the Account Executive team or previous customer engagement, to ensure that the solution is developed and implemented in alignment with the customer agreement; provides additional documentation and notes on the customer gathered during the selling process (including notes on needs, specific stakeholders, attitudes and behaviors, perceptions of Blue Yonder, etc.)

Implement Solutions: Oversees the implementation of initiatives and programs, from program set-up and launch through execution, to ensure optimization of value for Blue Yonder and the customer and delivery to defined standards; monitors customer satisfaction through the implementation process and acts as an advocate for customer needs; ensures mobilization of key resources to support successful implementation, including technical, legal and finance; leads discussions and collaborates with the Technical Account Manager and Customer Success Manager to ensure that the value promise is delivered across the lifecycle of the customer relationship

Actively seek additional opportunities to drive account expansion, profitable growth, market share, and customer retention 

Lead Account Management & Drive Customer Success: Leads the account team to define, communicate, and agree on ambitious objectives for each account; implements account plans to maximize retention, profitability, revenue growth, and market share in the context of the broader business strategy and business plan; gain internal alignment by validating insights across internal stakeholders 

Cross Sell & Up Sell: Complete needs discovery and validation of new opportunities in existing accounts through stakeholder engagement and analysis / synthesis of information from multiple sources, to identify and prioritize business opportunities within the account in the context of the broader customer value chain

Foster partnerships with senior decision makers within accounts to sustain business revenue through renewal of agreements and maximize delivery of mutual value  

Renew Subscriptions: Build strategic, long-term business partnerships leading to sustained renewal business, including sharing insights and information about market trends, technological innovation, customer needs, and expanding relationships and connections within the customer and across the industry; manage customer retention by proactively discussing renewals during business reviews, leading renewal contract negotiations, and securing renewals 

Maximize & Reinforce Value: Develops and communicates an effective business case that reinforces the value of customer relationships through ongoing reinforcement of value delivered through Blue Yonder products and value propositions and strategizing for further needs discovery.

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The salary range for the role is $130,000.00 to $150,000.00 plus a variable component equal to the base salary.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data.  Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors.  In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: 

Comprehensive Medical, Dental and Vision 

401K with Matching 

Flexible Time Off 

Corporate Fitness Program 

A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.