Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

A Bachelor’s DegreeThree years of operations and management experience; Process transformation experience required.Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements.Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.Excellent working knowledge of MS Office applications.

Additional Information

Requirements and Expectations from the role:

Must have hands-on experience in managing sales and tech operationsAbility to do a root-cause analysis to improve key performanceEffective Coaching and Mentoring SkillsMust be able to work independently with minimal supervision within 90 daysMust be able to manage client communications and reviewsChampion of employee experiencedrive morale in collaboration with HR and Dr. Fun/Engagement ManagerMust be proactive in identifying people and process issuesFocus on all aspects of operationsproductivity, quality, people, and profitabilityHigh energy, results-driven, and uphold Sutherland valuesStrong written and verbal communication