Technical Account Manager – Technology Solutions with QSR, Retail   Location: Atlanta   Overview: We are looking for a dynamic Account Manager to join our Technology Solutions team. This role focuses on building and nurturing client relationships, managing accounts, and delivering customized technology solutions to meet client needs specifically in the QSR and retail sectors. The ideal candidate will have a strong understanding of technology, exceptional communication skills, and a customer-focused mindset with a focus on building long-term partnerships.
  Key Responsibilities:   Client Relationship Management: Serve as the primary point of contact for assigned accounts, including escalation of issues and the penultimate representative of 3Ci. Build, develop, and maintain strong, long-term relationships with key stakeholders and decision-makers. Identify and assess client needs to tailor technology solutions that align with their business objectives.   Account Strategy and Growth: Develop and implement account management strategies to increase client satisfaction and retention. Identify growth opportunities within existing accounts to expand service offerings and drive revenue. Collaborate with marketing and Technology Practice teams to create upsell and cross-sell strategies.   Industry Expertise and Consultation: Stay updated on industry trends, technology advancements, and customer expectations in QSR and retail, ensuring clients benefit from the latest innovations.  Provide consultative insights on best practices in digital transformation for QSR and retail, including ways to leverage data, improve customer experience, and streamline operations.    Solution Development: Understand client pain points and work with technical experts to develop customized solutions. Ensure proposed solutions meet client requirements, budget, and timeline. Provide guidance and recommendations to help clients maximize the value of technology investments. Performance Tracking and Reporting: Track and report on account performance, service usage, and client satisfaction. Conduct regular account reviews and present findings to clients. Use data and feedback to continuously improve service delivery and address client concerns. Requirements: Education: Bachelor’s degree in Business, Technology, or a related field. Experience: 5-7+ years of experience delivering technology solutions preferably within the professional services industry. Industry: 3-5+ years with specific experience in QSR and/or retail companies Technical Skills: Understanding of software development, IT services, or cloud solutions is a plus. Communication: Executive-level verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences. Problem-Solving: Strong analytical skills with a proactive approach to problem-solving and conflict resolution. Project Management: Experience managing projects, timelines, and budgets. Client-Focused: Ability to work collaboratively with clients to understand their business needs and propose effective solutions.   Benefits: Competitive salary and bonus structure Health, dental, and vision insurance 401(k) matching Opportunities for professional development and growth This role is ideal for someone with a blend of technical knowledge and client relationship management skills, capable of driving business growth while ensuring client satisfaction in a technology-driven environment.