Job Summary

Job Description

What is the Opportunity?

RBC’s Special Loans & Advisory Services (SLAS) Group is looking for an Account Officer to join their team, supporting account managers in Head Office & Business Markets. 

The Account Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiative focused on Special Loans and Advisory Services (SLAS)

What will you do?

Ensure completeness, accuracy, and consistency of process in the on-boarding of new clients transferred from the field, reporting loan exposures and balances, and tracking cash flows related to write-off and recoveriesAct as primary contact for clients’ non-lending service needs, often by coordinating a solution through external partnersEnsure data integrity and consistency in BRR, BCC, LGD, authorized and outstanding amounts, FX rates, etc. between SLAS’ Advice for Credit Undertaking system and Synergy CCRsProvide ad-hoc reporting to SLAS Sr. Manager and Director of Ops. & Management Information SystemsGather and prepare information/spreadsheets & material required by SLAS Senior Manager/managers for reports, presentations, meeting, etc.Exercise due diligence in the following of procedures relative to fraud prevention, account opening process, anti-money laundering etc. as outlined in folio instructions and guidelinesCorrect data integrity as instructed by managers within established timeframe on exception reports produced on a monthly basis.  Overall responsibility for integrity of records

What do you need to succeed?

Must-have

Self-driven with capability of managing multiple prioritiesAbility to take ownership/responsibility for issues and follow them through to completionWork with a sense of urgency as many requests require real time action to mitigate bank riskAbility to problem solve.  Attention to detailOrganizational awareness & familiarity with Bank systems (OLBB, Synergy, Sales Platform, CART, etc.)

 Nice-to-have

Experience in the Business Service Centre (e.g. Liability, CTM, etc.) andExperience in Capital Markets Global Loan Administration or CCMS is an assetProficiency with technology i.e. Microsoft Excel, and other Office productsProficiency with RBC bank systems and ability to navigate through them; or a high aptitude to learn new systems

What’s in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance options

Job Skills

Business Case Design, Credit Analysis, Credit Card Systems, Data Gathering Analysis, Financial Statement Analysis, Loss Prevention Plans, Retail Sales Support and Administration, Retail Systems, Risk Management, Taking Ownership

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-16

Application Deadline:

2025-01-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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