**Company description** ThePub is a full-service production offering with 450+ subject matter experts spanning Digital, Video and Print production. We work with some of the biggest brands in Canada & the US on projects ranging from anthem TV spots to social content to (literally) billions of emails and digital assets shot, designed, developed and deployed by our team. No matter the channel, we seek to create experiences and content that leaves a long-lasting impact. And to do it saving you time and money, while still getting you to the best quality product. **Overview** The Account Production Supervisor offers a blend of Production Project Management and Account Management services for two North American clients. Reporting into the Account Director, the Account Production Supervisor manages the day-to-day planning and execution of production campaigns, collaborating with various regional production hubs, on-site studios, and specialist producers as needed to deliver omni-channel production on time and on budget, while delighting our clients in the process. This role helps to synchronize communications between production teams and clients and is responsible for accurate and thorough documentation: status reports, contact reports, and project timelines. The candidate needs to understand Web, Print, and Digital Advertising Channels (TV, OLV, Social, Display Banners), and the different steps within the execution process (brief intake & project setup, scheduling, resourcing, estimate development, shoot production, traffic & QA, and job wrap). **Responsibilities** + Project Management – be the day-to-day lead on production activities in collaboration with Engagement Leads, Project Managers, Clients, Creative Partners, and Studio Producers. Handle volume effectively and be confident in prioritizing and delegating tasks. + Production Expertise – be the client’s subject matter expert, assisting with production queries, presenting estimates, and advising how best to ensure briefs are delivered to the highest quality and client budget. Accurately interpret business requirements to deliver on objectives. + Integrated Collaboration – participate in weekly meetings with regional partners for North American campaign integration. Strengthen and maintain the collaborative relationships that have been established with our client’s partners. + Planning – Maintain weekly internal and IAT (integrated agency team) status documents to track incoming project work from assigned Brands. Drive efficiencies and optimize timelines through the project lifecycle. + Client Partnership – Effectively manage client communications and expectations of brief objectives, timelines and budgets to support KPI performance. + Process – supports Director with process playbook development and suggests process improvements so that we are continuously improving upon the way we work. + Quality Control – assess risks, develop and oversee asset QA to ensure all output meets client requirements, has been thoroughly QC’d and is approved before release to the client/media. + Problem Solving – be a pro-active problem solver, anticipate issues, and be two steps ahead of the team at all times. **Brand and Creative Agency Engagement** + Deepen existing partnerships with Client Brand Managers and Creative Agencies through consistent connection and collaboration, responsiveness, accountability, and proactive problem-solving + Serve as client-facing project orchestrator from kick-off to delivery, sharing and tracking timelines and budgets + Participate in internal and client status meetings – including maintaining an up-to-date status sheet of all projects + Assists Account Director in annual pipeline planning and attends bi-annual media planning sessions **Financial Management** + Helps to develop accurate project estimates in collaboration with Project Managers, Producers and Business Affairs team + Updates project tracker and client tools with all estimate data on a monthly basis + Coordinates with finance to share approved estimate and ensures job wrap (reconciliation, PO requests) is completed in a timely manner at project completion **Communication Skills** + Communicates effectively (written & oral) + Friendly and calm communication style when working under pressure + Develops and confidently presents agency presentation decks as required during the production process **Qualifications** + Bachelor's degree in marketing, advertising, business administration, or a related field. + Minimum 4 years of experience in a Production, Account Service, or Project Management environment within marketing/advertising agency environment, preferably with retail/financial clients + Proven track record of successfully managing high-profile accounts and delivering complex projects on time and within budget. + Experience working within always-on, content-marketing environments and leveraging content-marketing calendars. + Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships. + Ability to multi-task and maintain a high standard of work within a fast-paced and deadline-driven environment + Attention to detail + Experience working within cross-border regional hubs or teams + Proficient with Smartsheet, Adobe, MS Office applications (Outlook, Excel) and Google Suite **Additional information** Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.