**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **How will you make an impact in this role?** The Bilingual Account Protection Specialist (APS) is responsible for the efficient processing of financial and non-financial related telephone inquiries from both Cardmembers and Service Establishments. A key player on the risk operations team, the APS is responsible for: + Validating applicant and cardmember identity + Detecting potential fraud at the point of sale + Making approval and decline decisions on charge requests + Handling Merchant Voice Authorizations requests, Fraud charge verification + Provide excellent customer service + Excellent communication skills in both English and French a must **Qualifications:** + The ideal candidate must possess excellent verbal and written communication skills in both English and French + Flexibility to be able to work anytime between 9:00 am and 11:00 PM including weekends + Previous experience Fraud, Credit / Collections or Retail + Ability to produce high quality work under minimum supervision + Customer focused with high level of agency by delivering an extra ordinary Customer Experience + Proven abilities to handle multiple priorities, working in fast paced environment and make decisions quickly + College or University Degree will be an asset **Qualifications** We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Canada-Ontario-Toronto **Schedule** Full-time **Req ID:** 25001173