Enter new customer information into system. Updates job knowledge by: Studying new product descriptions. Participating in educational opportunities. Maintain and improve quality results by: Adhering to standards and guidelines. Recommending improved procedures. Meet personal/team qualitative and quantitative targets. Updates job knowledge by: Participating in educational opportunities. Maintaining personal networks. Follow communication “scripts” when handling different topics. Provide answers to clients by: Identifying problems. Researching answers. Guiding client through corrective steps. Update job knowledge by participating in educational opportunities. Complete records of telephonic interactions, orders, and accounts.