Account Representative (Towing & Recovery) Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4637478) Apply  Account Representative (Towing & Recovery) Salary $41,231.00 - $67,207.00 Annually Location Norfolk, VA Job Type Permanent Full-time Job Number 12394 Department Public Works Division Towing & Recovery Opening Date 01/13/2025 Closing Date 1/25/2025 11:59 PM Eastern + Description + Benefits + Questions Description The City of Norfolk is seeking an Account Representative for the Public Works Department, Towing and Recovery Division. This position performs customer service, billing and collections operations for city-wide customer accounts. Duties include responding to customer inquiries over the telephone, in person, mail and via the City's internet site. The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses, and visitors, including the City’s Street Network, Traffic Management System, Storm Water System, Waste Management, and Recycling. Department Hiring Salary Range: $41,231 Essential Functions Essential functions include but are not limited to: + Processes information regarding towed vehicles by receiving a dispatch, verifying, and entering data into the computer, and completing a vehicle log sheet. + Takes a photo of all compounded vehicles. + Dispatches call to towing companies. + Provides customer assistance by answering telephone calls, providing accurate data regarding the status of their cars, and updating vehicle information files. + Interprets data in accordance with policies and regulations to generate appropriate financial or operational transactions. + Performs financial duties by calculating fees and receiving cash, check, or credit card payments. + Performs clerical duties by maintaining files, typing and mailing correspondence, filing and updating the database. Education/Experience Work requires knowledge necessary to understand basic operational or technical office processes. Level of knowledge equivalent to four years of high school or equivalency. One year of inbound call center customer service experience. Additional Information & Requirements Working Hours: Sunday-Saturday 8am-4:30pm, 4pm-12:30am or 12:00am-8:30am, schedule rotation. 40 hours per week Signing Bonus : This position is eligible for a $5,000 signing bonus. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Please select the highest level of education you have completed. + Less than High School Diploma/GED + High School Diploma/GED + Some College (6 months or more) + Vocational/Technical Degree + Associate's Degree + Bachelor's Degree + Master's Degree or higher 03 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 04 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." 05 This position requires the ability to work rotating shifts due to a 24-hour, 7-day operational schedule. In addition, the position requires the ability to report to work if a staff member calls in. Are you able and willing to accept this work requirement? + Yes + No 06 I understand that this is an Essential position and are considered Alpha Personal, which means working through inclement weather. Would you be able to meet this requirement? + Yes + No 07 Do you have experience operating digital cameras? + Yes + No 08 How many years of experience do you have in general office work? + Less than 1 year + 1-3 years of experience + 3-5 years of experience + More than 5 years of experience 09 How many years of experience do you have in customer service? + Less than 1 year + 1-3 years of experience + 3-5 years of experience + More than 5 years of experience 10 How many years of experience do you have with computer software usage? + No experience + Less than 1 year + 1-3 years of experience + 3-5 years of experience + More than 5 years of experience 11 Please describe your experience processing various types of monetary transactions, including the type and average amount. If you do not have expertise in processing financial transactions, please type N/A. 12 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment. 13 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran Required Question Employer City of Norfolk Apply Please verify your email address Verify Email