Account Resolution Analyst
Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.
What you’ll do:
As an Account Resolution Analyst, you will retrieve work through designated worklists and specialized exception reports to perform account reviews, critically assess accounts for posting issues and/or payment delays, drives account payment and/or account resolution following protocols, escalates account delinquencies to revenue cycle vendor operations teams, and payers, tracks persistent issues and reports the issues, and holds revenue cycle vendor accountable for account resolution.
Responsibilities:
Perform account reviews from worklists and critically evaluate unresolved, erroneous accounts for correction. Partners with revenue cycle vendor to correct accounts expeditiously and/or work accounts through to resolution, documenting resolution actions in relevant systems. Capture and assess persistent trends from account reviews and provide analysis related to the trends to revenue cycle vendor and HSC revenue cycle manager, highlighting areas of opportunity, performance issues, and process improvements required to permanently resolve. Participate in regular performance review calls with revenue cycle vendor, communicate issues, and drive vendor to develop and execute on plans to correct deficiencies. Report to HSC leadership weekly on open, outstanding issues and barriers to resolution with revenue cycle vendor. From analysis and in collaboration with revenue cycle leaders, develop process improvement strategies. Participates and/or facilitates in development, implementation, and execution as required. Responsible for verification of the accuracy of the data being reported and ensures report analysis is validated prior to distribution to all key stakeholders.What you’ll need:
Minimum three (3) years’ experience in healthcare revenue cycle operations required.Prior experience in Accounts Receivable to Insurance Collector preferred.Knowledge of hospital healthcare revenue structure and processes required.
Why choose us:
As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.
Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran