Job Summary

Effective collection of problem and delinquent accounts.

Responsibilities

• Effectively collect problem and delinquent accounts through telephone or personal contact with customers.

• Evaluate accounts for collectability.

• Indicate and recommend a course of action to be taken on accounts.

• Effectively communicate with customers and patient accounts.

• Attend two (2) collection seminars per year.

• Adhere to all federal, state, and local laws pertaining to a collection of a debt by a collection agency or agent (including the Fair Debt Collections Practices Act).

• Maintain and demonstrate financial responsibility.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• High School Diploma or GED (Required) Experience: 1 Year Telecommunications or account collection Substitution: Telecommunication training certificate may substitute for 1 year experience

Credentials 

• No Certification, Competency or License Required

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: Healthcare Financial Services Building

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Lisa J. Craft lisa.craft@vandaliahealth.org