The Account Specialist will act as client advocate and work with the team to ensure that partner needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting, promo, analyzing data, and improving the overall customer’s experience.

Build strong and lasting relationships with customer/partners based on trust and respect. Collaborate with internal departments to facilitate partner’s fulfillment. Grow partners’ business and revenue through offering marketing promos and expansion. Identify and understand partners’ business needs to be able to customize product offerings. Expand partner merchants’ business by offering other products and services to further create partnership value. Assist in collection efforts as part of business compliance. Keep accurate and updated records of account related information. Maintain updated knowledge of company products and services. Identify industry trends and conduct competitive intelligence initiatives.