Under the supervision of the Regional Vice President - Client Services, maintains market share by providing excellent customer service and account management to small and medium size Broadspire clients. Manages assigned accounts by analyzing, directing and coordinating the service needs of these clients including those related to claim handling, loss data, cost containment, billing, collections and other services. Pursues increased market share by selling additional service to existing client programs. Assists Broadspire Account Executive’s with their account responsibilities.
Responsibilities Manages small, and medium size Accounts, and develops the post-sale relationship. Works directly with the account’s Risk Managers and other contacts. Coordinates and leads review meetings with Client Accounts to ensure service results are in line with the plan.Resolves service problems, answers questions, acts as a liaison with internal functional representatives, and troubleshoots, routinely following up with all parties for resolution. Ensures continued compliance.Manages the delivery of services by all internal functional representatives through proactive follow-up and agent/broker/customer communication.Develop a service plan with assigned agents/brokers and accounts. Monitors status of action items and makes modifications to service plan based on feedback from the agent/brokers and policyholder.Provides account-specific input on the overall service plan to including service delivery, service issues, and outcome results. Consults on opportunities to round out the account. Work with clients on providing analytics on the performance of the program. May assist in the renewal process.Participate in prospecting efforts by conducting services analysis and conducting service presentations on assigned prospects.Represent Crawford & Company by attending or presenting at industry forums. Assist in internal training efforts by developing material and presenting assigned topics.Manages installation process for new and existing accounts, and consults with internal functional representatives when necessary. Ensure that understanding and agreement are reached on roles and responsibilities.Upholds the Crawford Code of Conduct Requirements Bachelor’s degree or an equivalent combination of education and experienceMinimum 3 years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, , or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.Keeps Regional Vice President – Client Services informed both verbally and in writing of activities and results within designated area of responsibility.Must complete continuing education requirements as outlined by Crawford Educational Services.Claim product and service knowledge.Excellent team player fostering collaboration with other business areas.Excellent communication skills (written, verbal and listening) and presentation skills.Strong negotiating techniques.Good time management abilities.Excellent attention to detail.Sales and client orientation skills.Knowledge of Broadspire products and services, general insurance principles, terminology and customs.Good computer and systems skills.Analytical and problem solving ability.Understanding of the insurance/TPA industry and market place. About Us Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salaryPay and incentive plans that recognize performance excellenceBenefit programs that empower financial, physical, and mental wellnessTraining programs that promote continuous learning and career progression while enhancing job performanceSustainability programs that give back to the communities in which we live and workA culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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