Position Overview:

The Account Specialist is responsible for providing high quality customer service by resolving product/service issues, providing product information and processing product orders. The Specialist is responsible for entering, maintaining, and managing an account and/or rep order base. This position involves interdepartmental interaction to provide complete and accurate information to our customers (regional or key), sales team, and management. The Specialist acts as a mentor to Account Representatives whether specifically or as a role model.

Principal Duties and Responsibilities:

Efficiently enters, revises and releases orders for processing.  Provides order entry support for other team members when appropriate.Provides product specification information and product availability to assist customers with order selection and customer requirements.Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, requests for information or resolution of complex issuesProvides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action.Acts as support and resource for day-to-day activities within the department.Analyzes, reviews, and processes requests for return authorizations and credits.  Ensures accurate invoicing for all PO’s.Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.Provide technical and/or product information as required to respond to customer inquiries.Demonstrates professional phone etiquette with internal and external customers.  Logs into the phone queue and supports the department by answering inbound customer calls.Demonstrates clear, effective, and thorough email communication with internal and external customers.  E-mails reflect proper business email etiquette and avoid the use of internal jargon.Assists management with special projects as needed.May be assigned a specialty within the department (customer follow-up, training support, triage customer complaints).

Qualifications/Requirements:

Ability to handle difficult and stressful situations in a professional mannerExcellent communication skills (written, oral); must follow through on issues to ensure customer satisfactionExcellent listening skillsExcellent organizational skills with the ability to prioritize work and multitaskExcellent telephone communication skillsMust be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional mannerMust be flexible and willing to accept changeMust be able to work in a team environmentWorks productively without supervisionMust display a mastery of intermediate Customer Service skillsStrong knowledge of product offeringMay require extensive sitting and use of keyboard/computerMay require use of phone headsetMay require overtime as needed to meet demand/scheduleMust meet departmental attendance and punctuality requirementsMay require limited travel

Why should you work at VF?

Discounts on all VF productsCasual work environmentTuition reimbursementOpportunities for growthCompetitive compensation and benefits packageOpportunities to get involved in the communityWork for a place that has a commitment to sustainability

Hiring Range:

$18.40 USD - $23.00 USD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.  If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.