To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about small business and the impact technology can have on their success? At Salesforce, we understand that every fast-growing customer has unique needs. Salesforce is focussed on making Salesforce easy to use for all small businesses across both Sales, Service and Marketing. We are looking for a skilled Account Specialists to help customers successfully adopt Salesforce.

The ESB Team is currently hiring Account Specialists. We bridge the gap between small businesses and the software solutions of Salesforce. In a role that encompasses discovery, training, coaching, sales project and relationship management, Account Specialists are responsible for ensuring the successful adoption of Salesforce. Equal parts trusted advisor and product expert, we work closely with small businesses to help them succeed.

Responsibilities

Field, address, and document inbound customer enquiries from customers via cases.Co-ordinate with internal teams to ensure customer enquiries in relation to Billing, Renewals and Technical issues are appropriately resolved.Act as a trusted advisor and provide best practicesUnderstanding the customer's business needs, challenges, and goals to identify the support options best suited to their objectives, considering the services offered by Salesforce and implementation PartnerManage execution of outbound sales programs to customersBecome a Salesforce product expert to articulate feature functionality and how it maps to customer needsNegotiate contract terms and assist customers with online purchases, add-ons, contract restructures, and contract modificationsPartner with existing distribution teams efficiently to ensure customer successMeet or exceed key KPI’s and metricsBe a team player in a highly collaborative environmentConsistently work towards our goal of increasing our customers’ satisfaction level and providing an exceptional customer experience

Qualifications:

Ability to thrive in ambiguity and work in a fast-paced, changing environmentAbility to self-learn, be effective, and retain product knowledge1-2 Years Customer Facing ExperienceEffective time management skillsFlexibility to support multiple customers and deliver effective resolutionsAdaptability to communicate and empathise with all levels of customers and end usersBasic troubleshooting skills, perseverance, empathy, and patienceDemonstrates high degree of determination and accountabilityEnthusiasm to innovate and help drive improvements across product and processThe ability to effectively multi-task and juggle prioritiesExceptional verbal and written communication skillsBusiness proficiency in English and German required
 

Education & Experience

Undergraduate degree or equivalent work experience preferred1-2 Years Sales or relevant customer-facing experience (Business Development)

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.