At Emerson, our Account Specialists are at the forefront of building and maintaining strong client relationships. This role is uniquely positioned to provide direct customer interface, ensuring all their needs are met flawlessly. You will collaborate with internal departments to meet customer requirements, investigate and provide customer-specific solutions, and maintain comprehensive customer databases. This role supports the outside sales force, acting as a crucial information resource. With a high-level understanding of account management, you will assist with forecasting, planning, and recognizing customer trends, communicating insights up through the organization. Your proactive engagement will assist with service level recovery plans, ensuring we exceed customer expectations. **In this Role, Your Responsibilities Will Be:** + Provide outstanding support to Customers and Sales representatives for post-sale activities. + Build and maintain communication contacts within the Customer organization and act as a single point of contact for Customer’s representatives and Emerson Sales representatives. + Demonstrate a solid understanding of customer industry or business environment to provide tailored solutions. + Manage full customer service and order management, including technical information, pricing, and coordination of other functions (reports, service level improvement programs, Return Material Authorization (RMA), and more) within Emerson’s Terms and Conditions of Sale or Management-approved terms. + Monitor and provide order status updates and expediting. + Engage with customer portals for order entry and forecasting to ensure timely and accurate information flow. + Communicate levels of Customer happiness to Emerson Management, ensuring proactive relationship management. + Work closely with Quality teams to ensure RMA and nonconformance reports are completed and implemented in a timely manner, meeting customer needs. + Understand Customer business relations with Emerson to ensure interdepartmental actions result in customer fulfillment. + Manage NPM renewals and maintenance effectively. + Resolve customer complaints, including service level issues, by developing and implementing corrective action plans. + Provide highly responsive and accurate transactional responses to customer inquiries with recognized integrity. + Advise the Management team of areas of business or financial risk based on observations and communication with customer teams. + Keep Management informed of unresolved conflicts or disputes that may pose a threat to Emerson’s relationship with our customers. **Who You Are:** Customer Focus Nimble learning Communicates Effectively **For This Role, You Will Need:** + BA/BS Degree or higher in Business, Marketing, or Engineering. + Minimum of 3 years of Customer Service experience, with Inside Sales experience preferred. + Advanced English proficiency (B2 level or higher). + Proven successful performance in previous roles. + Proficient with MS Office (Excel, Word, PowerPoint). + Knowledge of Oracle or SAP is considered a plus. + Demonstrated systems and process knowledge. + Excellent verbal and written communication skills. + Proficient presentation skills. + Strong analytical skills and database management capabilities. **Our Offer To You:** We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more. Commitment with Diversity and Equal Opportunity Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are: + Black Employee Alliance + Diverse Abilities + HOPE + LGTBIQ + Allies CR + Costa Rica SOMOS + Mosaic + Women's Impact Network At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering. We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward. We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace. Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt\_f4-DLnRc **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 24013111 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.