At Emerson, our Account Specialists are at the forefront of building and maintaining strong client relationships. This role is uniquely positioned to provide direct customer interface, ensuring all their needs are met flawlessly. You will collaborate with internal departments to meet customer requirements, investigate and provide customer-specific solutions, and maintain comprehensive customer databases. This role supports the outside sales force, acting as a crucial information resource. With a high-level understanding of account management, you will assist with forecasting, planning, and recognizing customer trends, communicating insights up through the organization. Your proactive engagement will assist with service level recovery plans, ensuring we exceed customer expectations.
 

In this Role, Your Responsibilities Will Be:

Provide outstanding support to Customers and Sales representatives for post-sale activities.  Build and maintain communication contacts within the Customer organization and act as a single point of contact for Customer’s representatives and Emerson Sales representatives.  Demonstrate a solid understanding of customer industry or business environment to provide tailored solutions. Manage full customer service and order management, including technical information, pricing, and coordination of other functions (reports, service level improvement programs, Return Material Authorization (RMA), and more) within Emerson’s Terms and Conditions of Sale or Management-approved terms.  Monitor and provide order status updates and expediting.  Engage with customer portals for order entry and forecasting to ensure timely and accurate information flow.  Communicate levels of Customer happiness to Emerson Management, ensuring proactive relationship management.  Work closely with Quality teams to ensure RMA and nonconformance reports are completed and implemented in a timely manner, meeting customer needs.  Understand Customer business relations with Emerson to ensure interdepartmental actions result in customer fulfillment.  Manage NPM renewals and maintenance effectively.  Resolve customer complaints, including service level issues, by developing and implementing corrective action plans. Provide highly responsive and accurate transactional responses to customer inquiries with recognized integrity.  Advise the Management team of areas of business or financial risk based on observations and communication with customer teams.  Keep Management informed of unresolved conflicts or disputes that may pose a threat to Emerson’s relationship with our customers.
  Who You Are:
  Customer Focus  Nimble learning  Communicates Effectively
  For This Role, You Will Need: BA/BS Degree or higher in Business, Marketing, or Engineering.  Minimum of 3 years of Customer Service experience, with Inside Sales experience preferred. Advanced English proficiency (B2 level or higher).  Proven successful performance in previous roles.  Proficient with MS Office (Excel, Word, PowerPoint). Knowledge of Oracle or SAP is considered a plus. Demonstrated systems and process knowledge. Excellent verbal and written communication skills.  Proficient presentation skills.  Strong analytical skills and database management capabilities.
   Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.

 Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

 At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

Black Employee Alliance Diverse Abilities HOPE LGTBIQ + Allies CR Costa Rica SOMOS Mosaic Women's Impact Network

 At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

 We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

 We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

 Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc