As an Account Supervisor in Consumer & Community Banking, you will be responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists.

Job Responsibilities:

Conducts regularly staff meetings, individual coaching conversations and reviews; Emulates Customer Obsession principles in every decision-making Makes recommendations on hiring, corrective actions, salary action and promotions; Forecasts and manages team performance; Develops and implements strategies and tactics to achieve both short and long-term business objectives; Handles and/or resolves escalated issues from customers and/or bank officers while evaluating risks; Recommends system and/or process modifications for improvement; Monitors the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures; Coordination with management and other team leaders to resolve problems and work on special projects; Provides leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback

Required Qualifications, Skills and Capabilities

At least 12 months of team handling experience, relief or apprentice is acceptable Must be willing to work in an environment that requires phone-based customer interaction

 

Preferred Qualifications, Skills and Capabilities

Advanced proficiency with computer functions with Microsoft office suite strongly preferred Preferably a Bachelor's Degree holder