We are looking for a proactive Supervisor to lead our team in managing client accounts and ensuring high-quality service delivery. This role will involve overseeing team operations, coaching members, resolving issues efficiently, and facilitating effective communication to enhance team collaboration and performance. This will be an in-office role located in Reno, NV. Key Responsibilities: · Respond swiftly to client and team inquiries, managing escalations and account reviews. · Track and manage new accounts, renewals, and various requests, including liability insurance and AutoPay. · Conduct regular performance evaluations and provide constructive feedback. · Monitor call quality and support team development through training and one-on-one meetings. · Ensure compliance with scheduling policies and manage timecard reviews. · Addresses conflicts, challenges, and issues within the team, while promoting a collaborative environment. · Consistently and actively seeks to learn more about processes, RAM, allocations, etc., while demonstrating the flexibility to adapt to unexpected changes in the workplace. Requirements Experience · 2-3 years of experience in a customer success management or call center environment. · 1-2 years of experience in a supervisory or leadership role. Skills · Strong leadership and team management skills. · Excellent verbal and written communication abilities. · Ability to manage multiple priorities in a fast-paced environment. · Must be proficient in Microsoft Suite (Excel, Outlook, Word, etc.) · Familiarity with Salesforce or other relevant CRM systems.